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Unionville Optical

Main Street Unionville 182 L3R 2G9, Canada
Unionville Optical 3.27778 5 2

9 Review

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Retailer for prescription eyeglasses and sunglasses.

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  • Post sales disappointing

    Cecilia , 23 July 2016

    3.5
    Service
    Quality
    Staff
    Their service was good when selecting frames. They're knowledgeable, friendly. Wouldn't say great though because they were vague when confirming the details of the lens I was buying once I've agreed to purchase. They chose everything for me because they're arrogant. They failed to recognize that their role is to make recommendations and educate so I make informed choices - things like brand of lens (ex. Nikon vs. Hoya), index (ex. 1.69 vs. 1.74) and even colour of the tint for my sunglasses - all they told me was brown vs grey but I should've been able to choose how dark I wanted them. Post sales is disappointing. They asked me to email them my prescription but did not acknowledge receipt of they email. I had to call to confirm. I also called to check when they'd be ready to which the person responded "I don't know when it will be ready". That was literally all he said. He did not offer to call me back with more information until I pushed for them to call me back. Then someone called back - only to ask me to call them back when they could've left a voicemail. I've since called them back but nobody answered, they called me back and I missed the call.... I still don't know when they'd be ready a week later. Not much incentive to come back here TBH. Great for buying off the shelf as they have good frames, and modern storefront.
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  • FANTASTIC!

    Josh , 6 May 2016

    5.0
    Service
    Quality
    Staff
    Stunning design & decor! They have a wide selection of sunglasses and regular glasses - their staff is incredibly friendly and helpful, I definitely recommend anyone to come here.
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Unionville BIA
157 Main Street, Unit 101B
Unionville ON L3R 2G8

905 477 0117

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